The hidden complexity of "simple" workflows
Many workflows look simple during platform selection or demos. The real complexity often appears later through exceptions, ownership, integrations, governance, and operational reality.
Why business and IT teams misunderstand each other
Business and IT teams often look at the same platform project through different lenses. Many misunderstandings come from hidden assumptions, unclear language, and conflicting operational realities.
Good technical discovery is not a questionnaire
Technical discovery is not only about collecting answers. It is about reducing ambiguity, understanding workflows, exposing assumptions, and designing a solution that can work in practice.
An integration is not just a connection
An integration is not only about connecting two systems. It is about making data, workflows, ownership, timing, and failure handling work together.
Feature checklists do not tell the whole story
A platform can meet a requirement on paper and still create problems in practice. The real question is not only whether a feature exists, but how it works.
A platform is never just a tool
Choosing a platform is not only about features. It is also about business fit, system fit, and operating fit.